Lucas Vanoverberghe

Experience

AI Tech Lead

D'Ieteren

2023-now Braine-l'Alleud, Belgium

Amelia WhatsApp AI assistant

• Multi-agent Customer Care chatbot
• Conversational appointment booking process

Role

→ Designed software architecture
→ Defined and implemented multi-agents, tools, connectors and integrations
→ Coaching and onboarding of developers

Python + FastAPI uv Docker + Azure Container App PostgreSQL Azure OpenAI + OpenAI Agents SDK Azure DevOps + Terraform OpenTelemetry + Azure Logs + Phoenix + Grafana

Customer Care automation

• Accelerate Customer Care tickets processing
• GenAI to automate:
• Summarizing cases
• Prioritizing cases
• Assigning cases to the right team
• Generating email answers using a knowledge base (RAG)

Role

→ Designed and implemented software architecture

Python + FastAPI Docker + Azure Function App FAISS vector database Azure OpenAI, GPT, embedding model Odoo integration Structured logging

Amelia Car Configuration chatbot - BMS 2025

• Kiosk Web app to let users configure their new car using an interactive conversational AI UX at Brussels Motor Show 2025

Role

→ Designed and implemented back-end software architecture
→ Coaching and onboarding of developers

Python + FastAPI poetry Docker + Azure Container App Azure CosmosDB DuckDB Azure OpenAI Azure Logs

Automated Car Offer creation from PDF

• Intelligent PDF document parsing with OCR + GenAI
• Smart interpretation and matching of car equipment using GenAI
• Automatically create assets in existing systems using APIs

Python + FastAPI Azure Document Intelligence

Interactive AI chatbots

• Various chatbots and POCs

Python + Streamlit Azure OpenAI, GPT, embedding model Pandas + DuckDB Microsoft AutoGen LangChain + LangGraph

Data Engineer & BI Developer

D'Ieteren

2016-2023 Braine-l'Alleud, Belgium

Data marts and reporting for Sales, Aftersales, CRM covering a broad variety of D'Ieteren's activities and companies.

Data Vault data warehouse ETL automation T-SQL Azure Data Factory Powershell Power BI IBM Cognos QlikView Java

Data Consultant

AKABI

2016-2023 Brussels, Belgium

• BI and Data Engineering
• Created trainings and seminars

Data Vault Expert

Lacoste

2020-2021 Paris, France

5-days coaching mission to help design an enterprise-wide Data Vault data warehouse model for all retail business activities of Lacoste.

iOS Developer

Stumber

Sep.-dec. 2015 Brussels, Belgium

• End-to-end development of an iOS application with Swift.
• Stumber was a tailored social network app for university students and companies.

Web Developer

Sendsteps

Jan.-may. 2013 Amsterdam, Netherlands

• Internship in Dutch market leader in mobile interaction during presentations.
• Developed a real time web application to record audience interaction (votes, questions,…) and performed website maintenance.

Skills & Technologies

Soft skills

Creativity and problem solving Popularization of AI and blockchain concepts Teaching, coaching Presentations

Programming languages

Python SQL Java Bash, Linux C# .NET C++ Kusto (KQL)

Generative AI

Multi-agent topologies RAG Embeddings and vector representations MCP Auditability Prompt composition Guardrails etc.

Software engineering

Solution architecture Hexagonal architecture OOP, functional programming Modern design patterns Dependency injection Pub/sub, queues Maintainability TDD etc.

Databases

PostgreSQL Microsoft SQL Server Azure CosmosDB MySQL / MariaDB

DevOps tools

Docker Git Terraform Jira

Certifications

Oracle Database SQL Certified Expert

Passed with 94% score.

Education

Master's degree in Computer Science

UMONS

2013-2016 Mons, Belgium

Software engineering and evolution Optimization and metaheuristics Machine learning Artificial intelligence Data mining Data structures Graph theory Computational science Entrepreneurship Various software development projects Thesis on an original random-vector genetic algorithm to solve the Cover Printing Problem

Diploma obtained in 2019 with distinction.